FOR PARENTS

For

Parents

Polaris Family Day Care is open to hearing about and committed to Responding to complaints from families, Educators and community in a Professional manner, which is fair, impartial, and without bias.

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The safety, wellbeing and development of the children in care will be the paramount Consideration at all times.

1. If you have any complaints/concerns please discuss the matter with the Person involved.

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2. If the matter needs further discussion please contact the Polaris FDC.

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3. If the matter is not resolved to your satisfaction you may contact the Department of Education and Communities.

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For further information please refer to our Complaints and Grievance Policies and Procedures.

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For all the above contacts please call the head office on  02 9648 9893 / 0424 733 123 or email us on